Basic Media Privacy Statement

Basic Media considers the protection of your personal data important. In this privacy statement, we explain which personal data we process, why we do so, how long we retain data, with whom data may be shared and what rights you have.

This privacy statement applies to the use of our website, communication with Basic Media and our services.

1. Who is responsible for your personal data?

Basic Media is responsible for processing personal data as described in this privacy statement.

Basic Media
Website: www.basicmedia.nl
Email: info@basicmedia.nl

You can find our other business and contact details on our website.

2. Which personal data do we process?

The personal data we process depends on how you use our website and services. We may process the following personal data, among other things:

• First and last name;
• Company or organisation name;
• Address details;
• Telephone number;
• Email address;
• Invoice and payment details;
• Data required to perform an agreement;
• Correspondence and other data that you provide to us yourself;
• Technical data about the use of our website;
• Anonymised or pseudonymised statistical data through Matomo Analytics.

We do not collect more personal data than is reasonably necessary for the purpose for which the data is processed.

3. Special categories of personal data and data relating to minors

Basic Media does not intend to collect special categories of personal data through this website, such as data concerning health, religion or political views. Please do not provide such information through our general contact channels unless this is necessary and appropriate arrangements have been made.

Our website and services are not specifically aimed at children under the age of 16. We do not intend to collect personal data from children without valid consent.

Do you think we have unintentionally received personal data relating to a minor for which consent was required? Please contact us at info@basicmedia.nl. We will assess the request and delete the data where there are grounds to do so.

4. Why do we process personal data?

We only process personal data when there is a valid legal basis for doing so. Depending on the situation, this may be the performance of an agreement, a legal obligation, your consent or a legitimate interest.

We may process personal data for purposes including:

• Answering questions and contact requests;
• Preparing and sending quotations;
• Performing agreements and providing our services;
• Managing and maintaining websites, webshops, hosting and other digital services that we provide for customers;
• Maintaining contact with customers;
• Carrying out our administration and invoicing;
• Processing payments;
• Complying with legal and tax obligations;
• Securing and improving our website and services;
• Collecting privacy-friendly statistics about the use of our website through Matomo Analytics;
• Sending commercial communications where permitted by law or where you have given your consent.

5. Our legal bases

The GDPR stipulates that personal data may only be processed where there is a valid legal basis. Depending on the processing concerned, Basic Media relies on the following legal bases:

• Performance of an agreement: where processing is necessary to perform an agreement with you or to take steps at your request before entering into an agreement.
• Legal obligation: for example, for our financial and tax records.
• Legitimate interest: for example, to secure and improve our website, maintain a business relationship and protect our business interests, provided that your privacy interests do not outweigh these interests.
• Consent: where we specifically ask for your consent. You can withdraw this consent at any time.

6. Contact form and communication

When you contact us through our website, by email, by telephone or in another way, we process the data you provide to us.

We use this data to answer your question, prepare a quotation, prepare an agreement or provide our services.

7. How long do we retain personal data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.

In principle, we apply the following guidelines:

• Contact requests: for as long as necessary to handle and follow up on your question or request.
• Quotations and business correspondence: for as long as necessary for communication, any agreement and our administration.
• Customer and project data: for the duration of the customer relationship and thereafter for as long as necessary for administration, support, any claims and legal obligations.
• Financial records: for the period that applies to the relevant records under tax legislation.
• Website statistics: for no longer than necessary to analyse and improve our website.

When data is no longer needed and there is no legal reason to retain it, it will be deleted or anonymised.

8. Sharing personal data with others

Basic Media does not sell your personal data.

We may share personal data with other parties where this is necessary for our services, business operations or compliance with a legal obligation.

Examples include:

• Hosting and IT service providers;
• Email and communication service providers;
• Administrative and accounting service providers;
• Payment service providers, where applicable;
• Suppliers necessary for the performance of an agreement;
• Government bodies where we are legally required to provide data.

When another organisation processes personal data on behalf of Basic Media, we make arrangements for the protection and processing of this data where necessary.

Parties that are independently responsible for their processing of personal data are themselves responsible for complying with the applicable privacy legislation.

9. Processing outside the European Economic Area

We aim to process personal data within the European Economic Area (EEA).

A service provider we use may process data outside the EEA. If this happens, we ensure that there is a valid legal basis and, where required, appropriate safeguards for the protection of personal data.

10. Cookies and Matomo Analytics

Our website uses technical and functional tools that are necessary for the website to function properly.

We also use a self-hosted installation of Matomo Analytics to understand how our website is used. We use these statistics to improve our website and services.

We configure Matomo in a privacy-friendly way and do not use the collected statistics for advertising profiles or commercial tracking by third parties.

If, in the future, we use cookies or similar technologies for which prior consent is legally required, we will only use them after consent has been given.

You can also delete or block cookies through your browser settings. Please note that this may cause certain parts of a website to function less effectively.

11. Use of artificial intelligence

Basic Media may make limited use of tools based on artificial intelligence (AI) in its work.

AI is used solely in a supporting role, for example for inspiration, improving wording, or checking and optimising texts.

AI does not replace human judgement or responsibility within our services. We develop, assess and, where necessary, adjust websites, designs, texts and other work ourselves before delivery or publication.

We do not use AI chatbots or other AI systems that communicate independently with visitors on this website.

We do not provide personal data to AI systems unnecessarily. Where personal data is processed when using an AI service, we assess which privacy rules and appropriate safeguards apply.

12. Automated decision-making and profiling

Basic Media does not make decisions that have legal effects or similarly significantly affect you based solely on automated processing of personal data.

13. Security of personal data

Basic Media takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

We periodically review our security measures and adjust them where necessary.

Do you have indications that personal data is not properly secured, or do you suspect misuse? Please contact us as soon as possible at info@basicmedia.nl.

14. Your privacy rights

Under the GDPR, you have various rights. Depending on the situation, these include the right to:

• Access your personal data;
• Have inaccurate personal data corrected;
• Have your personal data deleted;
• Have the processing of your personal data restricted;
• Object to processing;
• Have your personal data transferred;
• Withdraw consent previously given.

Not every right applies in every situation. For example, we are sometimes legally required to retain certain data.

You can send a request concerning your personal data to info@basicmedia.nl.

We may ask you to provide additional information where this is necessary to establish your identity. We will not ask for more data than necessary.

In principle, we respond to your request within one month. Where a request is complex or we receive multiple requests, this period may be extended in accordance with the GDPR. If this happens, we will inform you.

15. Lodging a complaint

Do you have a complaint about how we handle your personal data? We would prefer you to contact us first, so that we have the opportunity to investigate and resolve your complaint.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch supervisory authority for privacy.

More information is available at www.autoriteitpersoonsgegevens.nl .

16. Changes to this privacy statement

We may amend this privacy statement if our services, the systems we use or applicable laws and regulations change.

The most recent version of this privacy statement is always available on this page.

Last updated: August 2026

17. Contact

Do you have questions about this privacy statement or the processing of your personal data? Please contact us:

Basic Media
Email: info@basicmedia.nl
Website: www.basicmedia.nl